Do you have any programs for members of the military?
Yes, The Toll Roads have a discount program for members of the military. Active-duty members (Army, Navy, Air Force, Marines, Coast Guard) who drive State Routes 73, 133, 241, or 261 without paying and receive a Notice of Toll Evasion pay only the toll amount, with no penalties. The vehicle must be registered to the active-duty member, their spouse, or domestic partner. To enroll, open a FasTrak account and submit proof of active-duty status to the Customer Service team.
I don’t have a bank account or credit card, how do I open an account?
If you don’t have a bank account or credit card but want a FasTrak account, you can open a cash-based FasTrak account with The Toll Roads by visiting a Customer Service Walk-In Center in person. Bring your mailing address, vehicle information, and cash, money order, or cashier’s check to cover the initial prepaid toll balance (typically $40) and any transponder deposit. You’ll need to manually replenish your account with cash or similar methods at walk-in centers or PayNearMe locations.
How do I log in to my FasTrak account?
To log in to your FasTrak account, visit TheTollRoads.com and click the “Log In” button at the top right. Enter your account number or email address and password. If you’re a first-time user, ensure you’ve registered your account online. For security, avoid using public Wi-Fi. If you encounter issues, clear your browser cache or try a different browser. You can also use the FasTrak app for mobile access, which requires the same credentials.
How do I get a password to access my account online?
To get a password to access my account online, go to TheTollRoads.com and select “Create Account” or “Forgot Password” if you’ve previously registered. Follow the prompts to enter your account number or email. You’ll receive a link to set or reset your password. Ensure your password is strong, combining letters, numbers, and symbols. If you don’t receive the email, check your spam folder or contact customer service at (949) 727-4800.
How do I view my transactions, toll charges, and statements?
To view your FasTrak transactions, toll charges, and statements, log in to your account on TheTollRoads.com. Navigate to the “Account Activity” or “Statements” section. You can filter by date range or transponder number to see detailed toll charges. Statements are available in PDF format for download. For real-time updates, use the FasTrak app. Ensure your transponder is linked to your account to track all toll road activity accurately.
How can I update my account information?
To update your account information, log in to TheTollRoads.com and go to the “Account Profile” or “Manage Account” section. You can edit details like your address, phone number, email, or payment method. For security, verify changes via email confirmation. If you need to update vehicle information, ensure license plates are current. For assistance, call customer service or use the FasTrak app’s account management feature.
What happens when my prepaid account balance gets low or drops to zero?
When your FasTrak prepaid account balance gets low or drops to zero, you’ll receive an email or text notification to add funds. If the balance reaches zero, tolls may be charged via “Pay by Plate,” which uses your vehicle’s license plate and incurs higher fees. To avoid this, enable auto-replenishment with a credit card or bank account. Log in to TheTollRoads.com to manually add funds or check your balance via the FasTrak app.
What does “pay by plate” on my statement mean?
Pay by Plate on your statement means a toll was charged based on your vehicle’s license plate, not a transponder. This happens if your transponder isn’t detected, your account balance is zero, or your transponder isn’t linked. Pay by Plate charges are higher and may take longer to process. To avoid this, ensure your transponder is active and your account has sufficient funds. Check your statement on TheTollRoads.com for details.
How do I log in to my FasTrak account using the app?
To log in to your FasTrak account using the app, download the FasTrak app from the App Store or Google Play. Open the app, enter your account number or email, and input your password. If you’re a new user, register through the app using your account details. Ensure your device has a stable internet connection. For login issues, reset your password via TheTollRoads.com or contact support.
Why can’t I access the secure pages of TheTollRoads.com? I get a message saying TLS error.
Why can’t I access the secure pages of TheTollRoads.com? I get a message saying TLS error. A TLS error on TheTollRoads.com indicates a security protocol issue, often due to an outdated browser or device settings. To fix this, update your browser to the latest version (e.g., Chrome, Firefox, Safari). Clear your cache and cookies, and ensure your device’s date and time are correct. Disable VPNs or firewalls temporarily. If the issue persists, try another device or contact customer service at (949) 727-4800.
Why did I receive a text message from The Toll Roads stating I have an outstanding balance?
If you receive a text message from The Toll Roads stating you have an outstanding balance, it’s likely a reminder of unpaid tolls or violations on State Routes 73, 133, 241, or 261. Verify the text’s legitimacy by logging into your account at TheTollRoads.com and checking “Notification Verification” under account security. The Toll Roads doesn’t send texts to non-accountholders, so beware of phishing scams. Pay any outstanding balance via the secure payment portal or contact Customer Service at (949) 727-4800.
