I drove The Toll Roads but the five days to pay online has passed, what can I do now?
If you drove The Toll Roads but the five days to pay online has passed, you can expect a Notice of Toll Evasion in the mail. For first-time violators, you can pay only the toll amount without penalties. Follow the notice’s instructions to pay via the website, The Toll Roads app, or by mailing a check to The Toll Roads Violations Dept., PO Box 57011, Irvine, CA 92618. Contact Customer Service at (949) 727-4800 for assistance.
I paid my tolls using the online payment option but still received a violation. How can I resolve this?
If you paid your tolls online but still received a violation, it’s likely due to processing delays. Verify your payment in your account on TheTollRoads.com or the app. Contact Customer Service at (949) 727-4800 with your payment confirmation details (e.g., transaction ID, date, and license plate). They’ll review and resolve the issue, ensuring the violation is cleared if payment was made within the five-day window.
How can I avoid getting a violation if I drove The Toll Roads, but do not have an account?
To avoid a violation without a FasTrak account, pay your tolls within five days before or after driving State Routes 73, 133, 241, or 261. Use TheTollRoads.com or The Toll Roads app, entering your license plate number and travel dates. Payments take up to 48 hours to process, so check back if tolls aren’t immediately visible. Setting up a FasTrak account prevents future violations by automating payments.
Can TCA put a hold on my California Department of Motor Vehicles (DMV) vehicle registration?
Yes, TCA can put a hold on your California Department of Motor Vehicles (DMV) vehicle registration. TCA, which operates The Toll Roads, has an agreement with the California DMV to access license plate information and authorize registration holds for unpaid toll violations. To avoid this, pay or dispute the violation promptly through The Toll Roads’ secure payment portal or by calling (949) 727-4800. Keeping your FasTrak account updated or paying tolls within five days of driving The Toll Roads can prevent violations and registration holds.
I have a FasTrak Account with The Toll Roads and received a violation notice. What should I do?
If you have a FasTrak Account with The Toll Roads and received a violation notice, first, ensure your account is up to date by checking that your payment method has sufficient funds, your transponder is properly mounted on your windshield, and your vehicle’s license plate is registered in your account.
Common issues include an expired credit card, a low account balance, or a new vehicle not added to your account. Log in to The Toll Roads’ secure account portal or update payment information, add new license plates, or verify transponder functionality.
If the violation is recent, paying the toll through the portal may resolve the issue, and first-time violators may have penalties waived as a courtesy. To prevent future violations, regularly review your account details and ensure your transponder is working correctly.
I am a FasTrak customer with another tolling agency and received a violation notice from TCA/The Toll Roads. What do I do?
If you a FasTrak customer with another tolling agency and received a violation notice from TCA/The Toll Roads, don’t worry—here’s what to do. Your FasTrak transponder should work on The Toll Roads (State Routes 73, 133, 241, and 261), but the violation may have occurred because your vehicle’s license plate isn’t linked to your account or your account balance was insufficient.
Contact the tolling agency that issued your FasTrak account to add your vehicle’s license plate and backdate the start date to cover the violation period, which may automatically resolve the violation by charging the toll to your account.
I received a violation notice. How do I pay the fine?
If you received a violation notice, pay it online at TheTollRoads.com’s Toll Violation page, via The Toll Roads app, or by mailing a check using the notice’s bottom portion to The Toll Roads Violations Dept., PO Box 57011, Irvine, CA 92618. Cash payments are accepted at Customer Service Walk-In Centers or via PayNearMe at retailers like 7-Eleven (with a convenience fee). For payment plans, visit the website or call (949) 727-4800.
I have received a toll violation and would like to set up a payment plan.
If you have received a toll violation and would like to set up a payment plan. The Toll Roads offers flexible payment plans for those unable to pay violations in full. Visit the secure account and payment portal at TheTollRoads.com, navigate to the violations section, and follow the prompts to set up a plan. Alternatively, call Customer Service at (949) 727-4800 for assistance. Ensure timely setup to avoid additional penalties or DMV registration holds.
How do I pay cash with PayNearMe?
To pay cash with PayNearMe you will need a payment barcode or notice of toll evasion. Take it to a participating retailer like Walmart, 7-Eleven, or CVS Pharmacy (over 60,000 locations nationwide). Present the barcode and pay in cash; a small convenience fee applies. The payment is processed instantly, updating your toll or violation status. This is a great option for cash-preferred drivers without FasTrak accounts.
