How do I pay tolls if I am driving a rental or loaner vehicle?
If you’re driving a rental or loaner vehicle and wondering how to handle toll payments, you have several options. Many rental car companies, like Avis, Budget, and Hertz, offer electronic toll payment programs such as e-Toll or TollPass, which automatically charge tolls to your credit card along with a convenience fee (typically $3.95–$9.99 per day when tolls are incurred).
Alternatively, you can use your personal transponder, like E-ZPass or FasTrak, by temporarily adding the rental vehicle’s license plate to your account. If you don’t have a transponder, tolls can be paid online within a specific window (e.g., five days before or after driving on The Toll Roads in California) via websites like TheTollRoads.com or through the rental company.
What do I do if I rented a car and didn’t register it online before I drove The Toll Roads?
If you rented a car and didn’t register it online before you drove The Toll Roads, there are steps you can take. You can pay tolls online at TheTollRoads.com or through The Toll Roads app within five days before or after your trip. If this window has passed, you may receive a toll invoice or violation notice from the rental company or toll authority, which could include additional administrative fees (e.g., $5.95–$15 per toll event).
To resolve this, visit the secure payment portal at TheTollRoads.com to pay any outstanding tolls or violations. Contact your rental company to understand their billing process, as they may charge your credit card directly for tolls and fees. To avoid future issues, register the vehicle’s license plate temporarily on your FasTrak or E-ZPass account before driving.
Which toll facilities can I drive after I’ve registered the rental vehicle with The Toll Roads?
After you register the rental vehicle with The Toll Roads, you can drive on State Routes 73, 133, 241, and 261 in California without incurring violations. These routes are managed by The Toll Roads and accept FasTrak or license plate payments linked to your account. If you’re using a personal FasTrak transponder, ensure it’s compatible with these routes and that the rental car’s license plate is added to your account.
Note that other California toll facilities, like those using E-ZPass or different transponders, may require separate registration. Check with your rental company or the toll authority’s website for coverage details, especially if traveling across multiple states. Always confirm interoperability to avoid unexpected charges.
How do I change the information I provided when I registered my rental car?
To change the information you provided when you registered your rental car, log in to your account at TheTollRoads.com or use The Toll Roads app. Navigate to the account management section, where you can modify details like the vehicle’s license plate, rental period, or other registration data. If you encounter issues, contact the Customer Service Walk-In Center at Irvine (125 Pacifica, Irvine, CA 92618) or Rancho Cucamonga (10500 Civic Center Drive, Rancho Cucamonga, CA 91730) during business hours (Monday–Friday, 7:30 a.m.–5:30 p.m., or Monday–Thursday, 7:00 a.m.–4:30 p.m., respectively).
I am renting or borrowing a car for more than seven days. What do I do?
If you’re renting or borrowing a car for more than 7 days, you’ll need to plan for toll payments over an extended period. Register the vehicle’s license plate with your FasTrak or E-ZPass account, specifying the start and end dates of your rental period to cover the entire duration. This ensures tolls are charged directly to your account without extra fees from the rental company.
Alternatively, opt into the rental company’s toll program (e.g., e-Toll or TollPass), but be aware of daily convenience fees, which can add up over long rentals (e.g., $3.95–$9.99 per toll day, capped at $19.75–$34.95 per rental period).
What if I return my rental or loaner car early?
If you return your rental or loaner car earlier than planned, update your toll account to reflect the new end date. For The Toll Roads, log in to TheTollRoads.com or use the app to remove the vehicle’s license plate from your FasTrak account to avoid being charged for tolls incurred after the return. If you’re using the rental company’s toll program, notify them of the early return, as some programs charge fees based on the original rental period.
Check your rental agreement to confirm whether toll charges are processed post-return, as toll data may take 4–6 weeks to process. If you receive a toll invoice after returning the car, contact the rental company or toll authority to resolve it promptly.
