FasTrak Flex Switchable Transponder FAQs

Can I still use my FasTrak Flex switchable transponder for carpool discounts on other FasTrak bridges, lanes, and roads?

Yes, you can use your FasTrak Flex switchable transponder for carpool discounts across California toll bridges, lanes, and roads. Your FasTrak Flex switchable transponder can help you snag carpool or high-occupancy vehicle (HOV) discounts on various tolled bridges, express lanes, and roads in California that offer them.

For example, facilities like the I-15 Express Lanes in San Diego, Metro ExpressLanes in Los Angeles, and Bay Area express lanes may provide toll-free or reduced rates for carpools when you set the transponder to reflect the correct number of occupants (e.g., 2+ or 3+).

However, toll roads like State Routes 73, 133, 241, and 261 in Orange County don’t offer carpool discounts. To avoid surprises, always check the specific toll agency’s carpool policies and ensure your transponder is set properly before hitting the road.

Why do I need a FasTrak transponder when my license plate can be read to pay tolls?

A transponder is necessary because transponders like FasTrak or sticker models offer faster, more reliable toll processing. They reduce errors compared to license plate readers, which can misread plates due to lighting or obstructions. Plus, transponders often unlock discounts, such as lower rates on express lanes, and ensure accurate carpool status for Flex users. Without one, you might face higher tolls or delayed billing.

How do transponders work?

Transponders work as small electronic devices that make paying tolls quick and easy. When you drive through a FasTrak toll lane, the transponder communicates with the toll system via radio signals, automatically deducting the toll from your prepaid account.

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This eliminates the need to stop and pay cash. FasTrak transponders are linked to your account, ensuring accurate billing. They’re designed for convenience, whether you’re commuting daily or traveling occasionally on toll roads.

How do I request additional transponders?

To request additional transponders, log in to your FasTrak account on The Toll Roads website or app, navigate to the “Transponders” section, and select the option to order additional devices. You can also call customer service to place your request. Additional transponders will be mailed to your registered address, typically within 5-7 business days, and linked to your existing account for easy toll management.

How does the frequent driver discount work?

The frequent driver discount works by rewarding regular users of The Toll Roads (State Routes 73, 133, 241, and 261). If you spend $40 or more in tolls during a single statement period with a prepaid FasTrak account, you’ll receive $1 off every toll in the next statement period. This discount applies automatically to active FasTrak accountholders with a prepaid account. To maximize savings, ensure your account is set up for automatic replenishment to avoid low balances, which could lead to violations. Sign up or manage your account at TheTollRoads.com to take advantage of this program.

Should I adhere a sticker transponder if I use the I-15 Express Lanes in San Diego?

It is not necessary that you should adhere a sticker transponder if you use the I-15 Express Lanes in San Diego. As both sticker and FasTrak Flex switchable transponders work on the I-15 Express Lanes. However, if you want to take advantage of toll-free travel for carpools with two or more passengers, you’ll need a FasTrak Flex switchable transponder.

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This allows you to indicate the number of occupants, ensuring you qualify for the carpool exemption. Sticker transponders are suitable for solo drivers paying full tolls but can’t be moved between vehicles or used for carpool discounts. For frequent carpoolers, a switchable transponder is the better choice—just make sure it’s correctly mounted on your windshield.

Can I move my FasTrak transponder from car to car?

Whether you can move your FasTrak transponder from car to car depends on the transponder type. Hardcase transponders can be moved between vehicles listed on your FasTrak account, but you must update your account each time you switch cars to avoid toll violations.

Sticker transponders, however, are permanently affixed to one vehicle’s windshield and cannot be moved. If you need a transponder for multiple cars, consider adding additional transponders to your account or using a hardcase model.

How much do FasTrak Flex switchable transponders cost?

The cost of FasTrak Flex switchable transponders is $11. You can buy one online through your FasTrak account, via The Toll Roads app, by calling the Customer Service Center (e.g., 949-727-4800 for The Toll Roads or 855-951-1500 for Riverside Express), or at walk-in centers. Some retailers like Costco offer transponders for $44.99, including $50 in toll credits upon activation. The transponder fee is a one-time cost, and the device can be used across all California toll facilities.

A Letter from Merritt Langford

Greetings! I'm Merritt Langford, your guide to navigating The Toll Roads. Looking for a hassle-free way to manage your toll road needs? You're in the right place!

This website is your main resource for using The Toll Roads services. We offer easy-to-follow instructions to help you understand how tolls work, manage your account, pay your tolls, and more efficiently.

In this space, I'll be your friendly partner as we navigate The Toll Roads together. We'll explore how to register your vehicle, manage toll payments, and use other services to make your travel experience smoother.

Let’s get started with The Toll Roads and make managing your toll payments a breeze. Start today and enjoy a hassle-free journey!

Sincerely,
Merritt Langford