Do you have any programs for members of the military?
Yes, The Toll Roads have a discount program for members of the military. Active-duty members (Army, Navy, Air Force, Marines, Coast Guard) who drive State Routes 73, 133, 241, or 261 without paying and receive a Notice of Toll Evasion pay only the toll amount, with no penalties. The vehicle must be registered to the active-duty member, their spouse, or domestic partner. To enroll, open a FasTrak account and submit proof of active-duty status to the Customer Service team.
What information do I need to pay my tolls online?
To pay your tolls online for The Toll Roads, you’ll need your vehicle’s license plate number and the dates you traveled on State Routes 73, 133, 241, or 261. Visit the secure payment portal at TheTollRoads.com. If you’re unsure of your entry or exit points, select the “Calculate My Tolls For Me” option or choose “Unknown” from the dropdown menu. Payments can be made within five days before or after your trip. Due to processing, tolls may take up to 48 hours to link to your license plate, so check back if you don’t see your tolls immediately.
What is PayNearMe?
PayNearMe is a convenient cash payment option for The Toll Roads. You can pay tolls or resolve violations at over 60,000 participating retailers nationwide, including 7-Eleven, CVS Pharmacy, Walmart, and Walgreens. A small convenience fee is added per transaction. To use PayNearMe, generate a payment barcode via The Toll Roads app or website, present it at a participating retailer, and pay in cash. This is ideal for those without credit cards or who prefer cash transactions.
How do I pay tolls on The Toll Roads?
To pay tolls on The Toll Roads, you can use a FasTrak account for automatic electronic payments, offering discounts on prepaid accounts. Without an account, pay online at TheTollRoads.com or via The Toll Roads app within five days before or after driving, using your license plate number.
Cash payments are available via PayNearMe at retailers like Walmart or at Customer Service Walk-In Centers. For rental vehicles, register the vehicle online to pay tolls directly and avoid extra fees from rental companies. Always verify payments through the secure payment portal.
Is there a penalty for drivers who do not pay their tolls?
Yes, there is a penalty for drivers who do not pay their tolls. If you don’t pay tolls on The Toll Roads within five days, you’ll receive a Notice of Toll Evasion. Each violation carries a $57.50 penalty plus the toll amount, but first-time violators have penalties waived as a courtesy. Failure to respond may add a $42.50 penalty and a hold on your vehicle’s DMV registration. Pay violations promptly via the website, app, or Customer Service to avoid escalation.
What is FasTrak? How do I use it to pay tolls?
FasTrak is an electronic toll collection system for seamless payments on California’s toll roads, including State Routes 73, 133, 241, and 261. To use FasTrak, open an account at TheTollRoads.com, get a transponder, and mount it on your vehicle. Tolls are automatically deducted when you drive through toll points. Prepaid FasTrak accounts offer discounts, and you can manage your account via the app or website. It’s ideal for frequent drivers and works across all California toll facilities.
I am trying to pay a toll online, but do not know my entry and exit points. How can I pay?
If you’re trying to pay a toll online but do not know your entry and exit points, don’t worry. Visit the secure payment portal and select “Calculate My Tolls For Me” to let the system determine your tolls based on your license plate and travel dates. Alternatively, choose “Unknown” from the entry and exit dropdown menus under “I’ll Calculate My Tolls.” Enter your license plate number and travel dates to complete payment. This ensures you can pay tolls easily within the five-day window.
I drove The Toll Roads but the five days to pay online has passed, what can I do now?
If you drove The Toll Roads but the five days to pay online has passed, you can expect a Notice of Toll Evasion in the mail. For first-time violators, you can pay only the toll amount without penalties. Follow the notice’s instructions to pay via the website, The Toll Roads app, or by mailing a check to The Toll Roads Violations Dept., PO Box 57011, Irvine, CA 92618. Contact Customer Service at (949) 727-4800 for assistance.
I paid my tolls using the online payment option but still received a violation. How can I resolve this?
If you paid your tolls online but still received a violation, it’s likely due to processing delays. Verify your payment in your account on TheTollRoads.com or the app. Contact Customer Service at (949) 727-4800 with your payment confirmation details (e.g., transaction ID, date, and license plate). They’ll review and resolve the issue, ensuring the violation is cleared if payment was made within the five-day window.
How can I avoid getting a violation if I drove The Toll Roads, but do not have an account?
To avoid a violation without a FasTrak account, pay your tolls within five days before or after driving State Routes 73, 133, 241, or 261. Use TheTollRoads.com or The Toll Roads app, entering your license plate number and travel dates. Payments take up to 48 hours to process, so check back if tolls aren’t immediately visible. Setting up a FasTrak account prevents future violations by automating payments.
I received a violation notice. How do I pay the fine?
If you received a violation notice, pay it online at TheTollRoads.com’s Toll Violation page, via The Toll Roads app, or by mailing a check using the notice’s bottom portion to The Toll Roads Violations Dept., PO Box 57011, Irvine, CA 92618. Cash payments are accepted at Customer Service Walk-In Centers or via PayNearMe at retailers like 7-Eleven (with a convenience fee). For payment plans, visit the website or call (949) 727-4800.
Why did I receive a text message from The Toll Roads stating I have an outstanding balance?
If you receive a text message from The Toll Roads stating you have an outstanding balance, it’s likely a reminder of unpaid tolls or violations on State Routes 73, 133, 241, or 261. Verify the text’s legitimacy by logging into your account at TheTollRoads.com and checking “Notification Verification” under account security. The Toll Roads doesn’t send texts to non-accountholders, so beware of phishing scams. Pay any outstanding balance via the secure payment portal or contact Customer Service at (949) 727-4800.
I have received a toll violation and would like to set up a payment plan.
If you have received a toll violation and would like to set up a payment plan. The Toll Roads offers flexible payment plans for those unable to pay violations in full. Visit the secure account and payment portal at TheTollRoads.com, navigate to the violations section, and follow the prompts to set up a plan. Alternatively, call Customer Service at (949) 727-4800 for assistance. Ensure timely setup to avoid additional penalties or DMV registration holds.
How do I pay cash with PayNearMe?
To pay cash with PayNearMe you will need a payment barcode or notice of toll evasion. Take it to a participating retailer like Walmart, 7-Eleven, or CVS Pharmacy (over 60,000 locations nationwide). Present the barcode and pay in cash; a small convenience fee applies. The payment is processed instantly, updating your toll or violation status. This is a great option for cash-preferred drivers without FasTrak accounts.
