Why doesn’t my transponder beep?
Your transponder doesn’t beep because it might not be functioning properly or could be incorrectly placed. First, ensure the transponder is mounted correctly on your windshield, following the installation instructions. Check if the battery is low—most transponders have a lifespan of about 5–7 years.
If it’s a sticker transponder, confirm it’s not damaged or placed on a metalized windshield, which can interfere with the signal. Log into your FasTrak account to verify the transponder is active and linked to your account. If the issue persists, contact The Toll Roads customer service at (949) 727-4800 for a replacement or further assistance.
Do sticker transponders work on metalized windshields?
No. Sticker transponders do not work on metalized windshields. Metalized windshields, common in some newer vehicles, contain metallic particles that can block the RFID signal needed for the transponder to communicate with toll readers.
In such cases, you may need an external transponder, like a license plate-mounted device, or a different mounting solution. Check your vehicle’s manual to confirm if your windshield is metalized, and contact The Toll Roads customer service to discuss compatible transponder options for your car.
I tried to move the sticker transponder and it broke. What should I do?
If you tried to move the sticker transponder and it broke, don’t worry—here’s how to proceed. Sticker transponders are designed for one-time use and can break if removed. Contact The Toll Roads customer service immediately to report the issue and request a replacement.
Provide your account details and the transponder’s ID number, if available. You may need to pay a replacement fee, depending on your account terms. In the meantime, avoid driving on TheTollRoads until the new transponder is installed to prevent toll violations.
How do I install my sticker transponder?
To install your sticker transponder, start by cleaning the inside of your windshield with rubbing alcohol to remove dirt or residue. Choose a spot at least 1 inch from the windshield’s frame, ideally near the rearview mirror, as recommended by TheTollRoads.
Peel off the adhesive backing and press the transponder firmly onto the glass for 10–15 seconds. Avoid placing it on a metalized windshield, as this can disrupt the signal. Once installed, log into your FasTrak account to activate the transponder and link it to your vehicle.
What if I get a new windshield? What do I do about the affixed sticker transponder?
If you get a new windshield, your sticker transponder is likely no longer usable, as it’s designed for single-use application. Contact The Toll Roads customer service to report the situation and order a replacement transponder.
Provide your account information and explain that the windshield was replaced. A new sticker transponder will be sent, and you may incur a replacement fee. Install the new transponder on the new windshield following the provided instructions, and update your account to ensure seamless toll processing.
Can I move my FasTrak transponder from car to car?
Whether you can move your FasTrak transponder from car to car depends on the transponder type. Hardcase transponders can be moved between vehicles listed on your FasTrak account, but you must update your account each time you switch cars to avoid toll violations.
Sticker transponders, however, are permanently affixed to one vehicle’s windshield and cannot be moved. If you need a transponder for multiple cars, consider adding additional transponders to your account or using a hardcase model.
What should I do if my FasTrak transponder is lost or stolen?
If your FasTrak transponder is lost or stolen, act quickly to protect your account. Log into your FasTrak account and report the transponder as lost or stolen to deactivate it, preventing unauthorized use. Contact The Toll Roads customer service at (949) 727-4800 to confirm the deactivation and request a replacement. You may need to pay a fee for the new transponder. Once received, activate the new transponder in your account and install it properly to resume toll payments without issues.
I have not received my transponder; can I drive on The Toll Roads?
If you have not received your transponder, you can still drive on The Toll Roads by using the One-Time-Toll option. Visit The Toll Roads website or app within 5 days of your trip to pay the toll manually, using your license plate number and travel details. This prevents violations while your transponder is in transit. If the delivery is delayed, check your account for shipping updates or contact customer service to confirm the transponder’s status and estimated arrival.
