I drove The Toll Roads but the five days to pay online has passed, what can I do now?
If you drove The Toll Roads but the five days to pay online has passed, you can expect a Notice of Toll Evasion in the mail. For first-time violators, you can pay only the toll amount without penalties. Follow the notice’s instructions to pay via the website, The Toll Roads app, or by mailing a check to The Toll Roads Violations Dept., PO Box 57011, Irvine, CA 92618. Contact Customer Service at (949) 727-4800 for assistance.
What is a toll road violation and what is the process for resolving a violation?
A toll road violation occurs when a driver uses a toll road without paying the required toll, often due to not having a valid FasTrak account or failing to pay online within the allowed timeframe. If you’re wondering how to handle a toll road violation, here’s the process:
- Receive the Violation Notice: If you pass through a toll road like State Routes 73, 133, 241, or 261 without paying, cameras capture your vehicle’s license plate. The registered owner receives a violation notice by mail, typically within two weeks, detailing the toll amount and penalty.
- Review the Notice: Check the notice for accuracy, including the vehicle’s license plate, date, and toll road details. Ensure the violation applies to you, as errors can occur.
- Pay the Violation: Visit the secure payment portal at TheTollRoads.com to pay the toll and penalty online. Alternatively, use The Toll Roads app or mail a check to The Toll Roads Violations Dept., PO Box 50190, Irvine, CA 92619-0190. Payment plans are available if you can’t pay in full—contact customer service at (949) 727-4800 for assistance.
- Dispute if Necessary: If you believe the violation is incorrect (e.g., you paid the toll or the vehicle wasn’t yours), complete the “Contest of Notice” section of the violation notice. Include a written explanation and submit it as instructed. The toll authority will investigate and mail the results. If unsatisfied, you can request an administrative review within 60 days or appeal to the municipal court.
- Avoid Further Penalties: Pay or dispute the violation promptly, as unpaid notices can lead to additional fees or a hold on your vehicle registration with the Department of Motor Vehicles (DMV).
By acting quickly, you can resolve toll road violations efficiently and avoid escalating costs.
What is the penalty for a toll road violation?
The penalty for a toll road violation is a $57.50 fine plus the original toll cost. This notice is mailed to the vehicle’s registered owner within two weeks of the incident. If you don’t respond to the first notice, a second notice is sent, adding an extra $42.50 penalty, bringing the total to $100 plus the toll amount. Failure to address the second notice may result in a DMV hold on your vehicle registration, preventing you from renewing it until the violation is resolved.
